bfg33 Privacy Policy

Introduction to Our Privacy Policy

bfg33 ("we", "us", "our") is committed to protecting the privacy and personal information of every player who registers and engages with the bfg33 platform at https://bfg33.app. This Privacy Policy ("Policy") describes in plain language what personal data we collect, the purposes for which we process it, how long we retain it, with whom we may share it, and the rights you hold as a data subject. This Policy applies to all users of the bfg33 website, mobile browser experience, and any related services, promotions and communications. By creating an account and using the Platform, you consent to the collection and use of your personal information as described in this Policy.

bfg33 processes personal data in accordance with applicable data protection standards. We collect only what is strictly necessary to deliver our Services safely and fairly to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and beyond. We do not sell your personal data to third parties for their own marketing purposes under any circumstances.

Your Privacy at a Glance

Information We Collect

bfg33 collects personal data from you directly when you register an account, make a deposit, contact support or use our Services, and indirectly through automated technologies such as cookies and server logs when you browse the Platform. The categories of personal data we may collect include:

• Identity and contact data: full name, date of birth, residential address, email address and mobile phone number provided during registration or KYC verification.
• Financial data: bKash, Nagad, Rocket or Upay mobile wallet numbers used for deposits and withdrawals, transaction amounts and transaction history. We do not store full card numbers.
• Account activity data: login timestamps, game history, betting records, bonus usage, session duration and device information (device type, operating system, browser version and IP address).
• Identity verification documents: copies of government-issued photo ID (such as a National ID card or passport) and proof of address submitted as part of mandatory KYC verification. These documents are stored securely and used solely for verification and anti-money laundering compliance.
• Communications data: the content of emails, chat messages and support tickets you send to bfg33, including any attachments or documents shared during those communications.

How We Use Your Information

bfg33 uses the personal data we collect for the following specific purposes. We process your data only when we have a lawful basis to do so, including contractual necessity, legal obligation, legitimate interest or your explicit consent:

• Account setup and management: to create, verify and maintain your bfg33 player account, including identity verification under our KYC obligations.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to detect and prevent payment fraud.
• Service delivery and personalisation: to provide access to games, sports betting markets, bonuses and promotions, and to personalise your experience on the Platform based on your preferences and betting history.
• Responsible gaming monitoring: to monitor your activity for signs of problem gambling, apply responsible gaming tools you have requested, and comply with our commitment to player protection.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering regulations, report suspicious activity to relevant authorities where required, and respond to lawful requests from law enforcement or regulatory bodies.
• Marketing communications: to send you promotional emails, SMS notifications and in-platform messages about bonuses, new game releases and seasonal promotions — but only where you have not opted out and we have a lawful basis to do so.

Who We Share Your Data With

bfg33 does not sell your personal data to third parties. We may, however, share your data with a limited set of trusted third-party service providers and partners where this is necessary to operate the Platform and deliver our Services. All such third parties are required to handle your data securely and in accordance with applicable data protection obligations.

The third-party categories with whom bfg33 may share your personal data, and the purposes for doing so, are set out below:

• Payment service providers: bKash, Nagad, Rocket, Upay and Visa/Mastercard processing partners receive the minimum transactional data required to authenticate and execute your deposit and withdrawal requests securely.
• KYC and identity verification partners: third-party identity verification providers may receive copies of identity documents to assist with KYC compliance. These providers are contractually bound to process such data solely for verification purposes.
• Game and software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and other licensed game providers may receive anonymised session data necessary for game delivery, fair play certification and technical support.
• Law enforcement and regulatory authorities: bfg33 will disclose personal data to government bodies, law enforcement agencies or regulatory authorities where required to do so by law, court order or binding regulatory obligation.

How We Handle Payment Data

All financial transactions on bfg33 are processed in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay or card payments through Visa and Mastercard. When you make a deposit or withdrawal, bfg33 records your mobile wallet number or payment reference, the transaction amount in BDT, the date and time of the transaction, and the outcome. This transaction history is maintained as part of your account record and is used for account management, dispute resolution, anti-fraud screening and regulatory reporting.

bfg33 does not store full card numbers, CVV codes or mobile banking PINs. Card and wallet tokenisation is handled by our payment processor partners. If you believe an unauthorised transaction has occurred on your bfg33 account, contact [email protected] immediately so that we may investigate and, where appropriate, freeze the account pending resolution.

Cookies and Tracking Technologies

bfg33 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, keep you logged in securely and analyse how the Platform is used so we can improve it. The categories of cookies we use are:

• Essential cookies: strictly necessary for the Platform to function. These enable core features such as account login sessions, game loading, deposit and withdrawal flows, and security checks. They cannot be disabled without breaking core functionality.
• Analytical cookies: used to collect anonymised data about how players interact with the Platform, which pages are visited most frequently, where players drop off, and how long sessions last. This data is used solely to improve the Platform and never to identify individual users.
• Functional cookies: remember your preferences such as language settings, display preferences and notification options so you do not need to reset them on every visit.

bfg33 does not use third-party advertising cookies or cross-site tracking technologies. You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform.

How Long We Keep Your Data

bfg33 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law, regulatory obligation or legitimate business need. The following general retention periods apply: account registration data and KYC documents are retained for a minimum of 5 years following account closure; financial transaction records are retained for a minimum of 5 years in accordance with anti-money laundering regulatory requirements; communications data (support tickets, emails) are retained for 2 years from the date of the communication.

When the applicable retention period expires, bfg33 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. If you request account deletion before the end of a mandatory retention period, bfg33 will close your account and restrict further processing of your data, but will retain the minimum data required to comply with its legal obligations until the relevant retention period ends.

Your Data Protection Rights

As a bfg33 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". bfg33 will respond to all valid requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data bfg33 holds about you, together with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our obligations to retain certain data under applicable law.
• Right to restrict processing: in certain circumstances you may request that we restrict the processing of your personal data while a dispute or complaint is being resolved, rather than deleting it.
• Right to object to marketing: you have the right to object at any time to the processing of your personal data for direct marketing purposes. To opt out of marketing communications, email [email protected] or use the unsubscribe link in any marketing email.

To exercise any of the above rights, contact bfg33 at [email protected]. Please note that some rights are subject to conditions and exemptions under applicable law, and bfg33 may need to verify your identity before acting on your request. We will always explain clearly if we are unable to fulfil a request and the reason why.

How We Protect Your Data

bfg33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls that limit internal access to personal data on a strict need-to-know basis, regular security assessments and penetration testing of the Platform, and staff training on data protection obligations.

While bfg33 takes all reasonable steps to safeguard your data, no internet-based system can be guaranteed to be completely secure. Players are responsible for keeping their own account credentials confidential and for ensuring that they log out of their account after each session, particularly when using a shared or public device. If you suspect your account has been compromised, contact [email protected] immediately.

Children and Minors

bfg33 strictly prohibits the use of its Platform by any person under the age of 21. bfg33 does not knowingly collect personal data from individuals under 21 years of age. If bfg33 discovers or has reasonable grounds to believe that a player is under 21, the account will be suspended immediately, all balances will be frozen pending investigation, and any personal data collected will be reviewed in accordance with our data retention obligations. If you are a parent or guardian and believe that a person under 21 in your care has created a bfg33 account, please contact [email protected] immediately so that we can take appropriate action.

Changes to This Privacy Policy

bfg33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or regulatory requirements. The revised Policy will be published at https://bfg33.app/privacy-policy with the effective date clearly indicated at the top. Where a material change is made that affects how we process your personal data, bfg33 will endeavour to notify registered players by email prior to the change taking effect. Continued use of the Platform following the publication of any amendment constitutes acceptance of the revised Privacy Policy. We encourage all players to review this Policy periodically to stay informed about how bfg33 protects their information.